Shipping Policies

Delivery Charges

Delivery costs within New Zealand are covered by Prophet’s Rock Wines for all orders of 12 bottles or more. For orders of less than 12 bottles individual shipping charges will apply dependent upon the shipping destination & volume ordered. These costs will be calculated upon checkout of your purchase.

Delivery Policy

Website orders delivered within New Zealand, will normally be dispatched within two working days of payment being received. Delivery is via courier and may take up to five working days to arrive. Prophet’s Rock Wines cannot guarantee the precise date and time of delivery. Signature on delivery is required unless special delivery instructions are given at the time the order is placed.

International Orders

For all overseas inquiries please contact our office directly at [email protected], to discuss your purchasing requirements & options.

Refunds and Returns Policy

Please check your wines upon arrival to ensure they have reached you in good condition prior to signing acceptance of the delivery. All claims for non-delivery, short delivery or damage should be made as soon as possible by email to [email protected].

Every effort is made to ensure the wine you order from Prophet’s Rock Wines reaches you in top condition. Prophet’s Rock Wines does not accept responsibility for damage caused by inappropriate handling or storage of the product by the customer. If you are not happy with the product, please contact us by email before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.